Guarantee

Warranty Terms and Conditions:

• Distribution Manifolds, Hydraulic Separators, Quick Installation Groups, Mountings, and Automation: 2-year warranty provided the equipment is correctly installed and stored under appropriate conditions.

• Termojet Heat Pumps: 3-year warranty, conditional upon annual maintenance and commissioning by an authorized service center.

• Termojet Energy-Efficient Circulation Pumps, Three-Way and Four-Way Valves, Termojet Electric Actuators: 2-year unconditional warranty covering any issue except physical damage to the equipment and incorrect electrical connections (We simply replace the faulty equipment with a new one).

Mandatory Requirements for Termojet Heat Pumps (for Warranty and Warranty Service):

Warranty obligations for Termojet heat pumps are only valid if commissioning is performed by a representative of an authorized service organization Termojet or another authorized service center. The service book must include full details: seller information (company name, address, phone number, company stamp, date of equipment sale, equipment name, model, serial number); complete consumer information (name, address, phone number); properly filled “Commissioning Certificate” (company name, address, phone number, stamp).

Commissioning of the Termojet split or monoblock heat pump by a person without proper authorization for such work, including the client or unauthorized installation organizations, is not permitted. Warranty service is only provided by the service center that performed the commissioning.

The initial commissioning must be performed by the service center no later than 6 months from the date of sale. If commissioning is not completed within 6 months from the date of sale, the buyer loses the right to commissioning and warranty service for this equipment. Commissioning and subsequent maintenance of this equipment will be at the buyer’s expense. Equipment commissioning is performed only after proper installation, presence of filters on the water and gas inlets, and devices to protect against voltage fluctuations (stabilizer).

After each year of operation, the equipment must undergo maintenance (a paid service) by specialists from an authorized service organization. If this condition is not met, the warranty on this equipment is valid for only 12 months from the date of commissioning.

Scope of Work for Commissioning:

• Checking the correctness of installation;
• Bringing the equipment into operation;
• Checking the functionality of safety elements;
• Familiarizing the consumer with the rules for operating the equipment;
• Connecting and vacuuming the refrigerant circuit.

The Warranty Does Not Cover:

• If commissioning was performed by an incompetent person;
• Due to contamination of gas and water;
• In cases of voltage drops or surges in the network;
• In the event of unqualified installation and violation of equipment operating rules;
• For improper water treatment or system defrosting;
• If the integrity of the seal installed by the service center during commissioning is compromised.

Termojet service engineers have undergone special training, are equipped with service vehicles, and have all the necessary tools and spare parts to respond quickly to a service call.